Shipping Policy
At Ecothread Essentials, we strive to provide a seamless and efficient shipping experience for our valued customers. Our shipping policy is designed to ensure that your orders are delivered in a timely manner and at a reasonable cost. Please take a moment to review the details of our shipping policy below.
Free Shipping for Purchases Over $50
We are pleased to offer free shipping on all orders over $50. This means that if your total purchase amount exceeds $50, you will not be charged any shipping fees. It's our way of showing appreciation for your support and loyalty.
Processing Time
All orders are processed within [X] business days (excluding weekends and holidays) after receiving your order confirmation. Once your order has been processed, you will receive a notification to let you know that it has been shipped.
Shipping Rates and Delivery Estimates
For orders that do not qualify for free shipping, shipping charges will be calculated and displayed at checkout. We offer several shipping options to choose from, including standard and expedited shipping. The delivery estimates will be provided upon checkout based on your selected shipping method and destination.
Shipment Confirmation and Order Tracking
Once your order has been shipped, you will receive a shipment confirmation email containing tracking information. This will allow you to track the progress of your package and estimate its arrival time. Please note that the tracking number may take up to 24 hours to become active.
Customs, Duties, and Taxes
For international orders, please be aware that customs, duties, and taxes may be applied to your order. These fees are determined by the customs agency in your country and are the responsibility of the customer. We recommend contacting your local customs office for more information regarding these charges.
Damages
While we take great care in packaging and shipping our products, we understand that accidents can happen during transit. If you receive a damaged item, please contact the shipment carrier immediately to file a claim. It is important to save all packaging materials and damaged goods for the claims process.
International Shipping Policy
Currently, we only ship within [list countries or regions you ship to]. Please note that customs, duties, and taxes are not included in the item price or shipping cost. These charges are the buyer's responsibility and may vary depending on the destination country.
Returns Policy
If you have any questions or concerns about our shipping policy, please do not hesitate to contact us. We are here to assist you and ensure that your shopping experience with Ecothread Essentials is nothing short of exceptional.
Contact Information
Trade name: Ecothread Essentials
Phone number: 6473231942
Email: jiyoungpark0901@gmail.com
Physical address: 1089 Easterbrook Crescent, Milton ON L9T 0C3, Canada